Return Policy
How to return or exchange safety equipment bought from VEZMARA.
Last updated: 1 January 2026
Ordinary return requests must be submitted within 7 calendar days of delivery. Requests received after this window are not accepted. Incorrect or defective items are handled separately — please report them to us promptly.
What can be returned
- Products that are unused, unworn, unwashed and undamaged, in their original condition with original packaging and tags.
- Return requests submitted within 7 calendar days of delivery.
Incorrect or defective items
- Items delivered damaged, faulty or different from what was ordered must be reported promptly after delivery.
- These cases are assessed separately from change-of-mind returns.
What cannot be returned
- Change-of-mind returns of used, worn, altered or customer-damaged products.
- Ordinary return requests submitted after the 7-calendar-day window.
- Hygiene-sensitive items that have been worn or unsealed, such as respirators, earplugs and gloves.
- Custom printed, branded or made-to-order stock.
- Bulk wholesale consignments already accepted at delivery, except for verified defects.
How to start a return
- Contact our support team with your order number and photos of the item.
- We confirm the return and share the pickup or drop-off instructions.
- Once the item is inspected, the refund or replacement is processed.
Refund timing
Approved refunds are issued to the original payment method within 5–7 working days of inspection. Cash-on-delivery orders are refunded by bank transfer.
Return shipping
We cover return shipping where the item is faulty, damaged or incorrectly supplied. For change-of-mind returns the return shipping cost is borne by the customer.
Exchanges and warranties
Eligible exchanges depend on replacement stock availability. Manufacturer warranty claims are assessed against the warranty supplied with the product and may require inspection or supporting photographs.