Privacy Policy
How VEZMARA collects, uses and protects your personal data.
Last updated: 1 January 2026
We collect only the information we need to process orders, answer enquiries and improve our service. This policy explains what we collect, why we collect it and the choices you have.
Information we collect
- Account details: name, email address, phone number and password (stored hashed).
- Order details: delivery address, order contents, payment status and order history.
- Enquiry details: the information you submit through our contact and wholesale forms.
- Technical data: device, browser and usage information used to keep the site secure and reliable.
How we use your information
- To process, dispatch and support your orders.
- To respond to contact, quotation and wholesale enquiries.
- To send order updates, and marketing emails only where you have opted in.
- To detect fraud, prevent abuse and meet our legal obligations.
Sharing
We share data only with the partners required to deliver your order — couriers, payment processors and email providers — and only with the minimum information they need. We never sell personal data.
Data retention
Order records are retained for as long as required for accounting and warranty purposes. Marketing contacts are removed as soon as you unsubscribe. Accounts can be deleted on request.
Your rights
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate details.
- Ask us to delete your account and associated marketing data.
- Withdraw marketing consent at any time from your account settings.
Security
Traffic is encrypted in transit, passwords are hashed, admin access is role-restricted and optional two-factor verification is available on both customer and staff accounts.
Contact and complaints
Questions about your data, access requests or privacy complaints can be sent through our contact page. We will acknowledge your request and respond after verifying your identity.